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MISSION + CODE OF ETHICS.
MISSION STATEMENT
Renovate Upstate thrives on seeing our customers remodeling dreams and ideas fulfilled. Our mission is to provide high quality and affordable remodeling services with employees and trade partners of the utmost integrity to fulfill that mission
OUR VISION
Our vision, from our first introduction, to the final walkthrough, is to distinguish ourselves through our ability to
consistently perform based on our experience, quality and commitments, no matter the cost. Our goal is to show
each customer, regardless of the job size, we can meet and exceed their expectations, always striving for growth and improvement. To carry out our vision, we will have an open-door policy, cultivate teamwork, and encourage
employees to fulfill personal life obligations and goals. Good quality of life outside of work must be in place before we can bring that quality of life to our work... Our motto is “Work Hard, Play Hard!”
OUR CORE VALUES
HONESTY AND INTEGRITY: Maintain truth in all interactions. Do not take the easy-way out. Take accountability for
our actions, without passing blame on others. Follow through on commitments and promises.
CUSTOMER SATISFACTION: Take time to hire and train the right employees and trade partners. Measure the
performance of each employee and trade partner. Keep a daily open line of communication either vocally or
electronically with each customer.
SUPPORTING OUR COMMUNITY: Team volunteering to strengthening the communities in which we live and work.
Support the volunteerism efforts of our fellow employees.
CODE OF ETHICS
* Conduct our business operations in a manner that is legal, ethical, and fair.
* Avoid using any statement or implication which may be perceived as deceptive.
* Accurately and honestly describe the price, materials, start and completion time.
* All workmanship to meet or exceed standard trade practices.
* Use only materials that are equal to, or exceed the quality specified in the contract.
* Acknowledge and take immediate action on all customer concerns.